Description

Main Activities and Responsibilities

• Support and manage the delivery of the FIFA Hospitality Programme at the assigned stadium.
• Ensure Hospitality areas (lounges, suites, VIK areas, Affiliate spaces, infrastructure zones) are fully ready and operational for matchday (MD).
• Conduct pre-match checks for readiness, cleanliness, signage, catering logistics, and brand compliance.
• Oversee matchday infrastructure, setup, teardown, and Supplier/On Location coordination.
• Manage hospitality-related issues during MD operations and escalate as appropriate.

• Maintain operational alignment between FIFA, Host Cities, stadium operations, On Location, and all involved Functional Areas.
• Support development and validation of hospitality operational plans and MD strategies to ensure high-quality guest experience.
• Coordinate handover and hand-back of Hospitality facilities between the stadium and the Official Hospitality Provider.
• Support preparation of operational documents, briefings, post-match reports, and end-of-tournament final reports.

• Coordinate with Functional Areas providing infrastructure support:

• Cleaning & Waste
• Security
• Signage
• Power & IT
• Transport
• TV/Broadcast
• Catering Logistics

• Validate and oversee on-site direction signage for Hospitality spaces.
• Support mapping and managing logistics routes, especially for catering and sensitive movements.
• Ensure all technical and infrastructure issues are addressed promptly to avoid operational disruption.

• Support or lead the delivery of the FIFA Affiliates Hospitality Programme (Commercial Partners, Licensees, Media Partners, Host Cities).
• Act as main or secondary point of contact for Affiliates within the venue on all Hospitality matters.
• Conduct familiarization tours for Affiliates and verify operational readiness for their activities.
• Ensure all Affiliate spaces are set up per guidelines and fully cleared of branding and equipment ahead of each match.
• Guarantee consistent service quality across all matches for Affiliates Hospitality.

• Ensure Affiliate teams, suppliers, and staff are appropriately accredited.
• Oversee the distribution and management of upgrade passes for Affiliates.
• Monitor VIP/VVIP movements for Affiliates and coordinate with Guest Operations on routing and access needs.

• Conduct VIK (Value-in-Kind) checks and counts with On Location after each match.
• Ensure brand exposure and Affiliate commercial rights are implemented according to guidelines and clean-site obligations.

• Manage Hospitality volunteers assigned to both general Hospitality and Affiliate operations.
• Coordinate volunteer deployment, break schedules, readiness checks, and operational equipment distribution.
• Support inclusion training and operational briefings to ensure service excellence and readiness.

• Attend Hospitality Team Daily Meetings and Affiliate-specific daily meetings with On Location.
• Keep minutes, share key updates with the Hospitality HQ, and report operational issues promptly.
• Support preparation of daily reports to Hospitality Central Team.
• Prepare and support end-of-tournament reporting, including operational insights, VIK summaries, stakeholder feedback, and recommendations.

Your Profile

• Bachelor’s degree in Hospitality Management, Event Management, Sports Management, Operations, Business Administration, or related field preferred.
• Equivalent experience in premium hospitality, venue operations, or large-scale event delivery will be considered.

• Experience in stadium hospitality, premium guest services, or luxury event operations.
• Experience coordinating with suppliers, hospitality operators, or commercial partners.
• Background managing volunteers and working in large-scale event settings.
• Experience handling operational and infrastructure processes in fast-paced environments.
• Familiarity with brand management, VIK processes, and commercial obligations is advantageous.

• Fluent in English (required)
• Spanish and/or French proficiency strongly preferred

• Strong proficiency with Microsoft Office Suite (Teams, Word, Excel, PowerPoint).
• Ability to manage digital accreditation platforms, operational dashboards, reporting tools, and venue documentation.
• Comfortable with communication tools, e-filing systems, and operational templates.

Equal Opportunities

About FWC2026