Pros
The primary reason to work here is the people. My colleagues are incredibly talented, supportive, and collaborative. There is a strong sense of community among the individual contributors who are all navigating the same high pressure environment together.
Cons
The current leadership has fallen into a productivity trap that prioritizes arbitrary numbers over actual customer success. We are held to a rigid 80 call activity requirement that makes it impossible to provide deep value to our book of business. This focus on quantity over quality has turned the advertised unlimited PTO into a myth. Because there is no formal coverage policy or adjustment for time off, any amount of time taken for vacation or personal circumstances results in those 80 calls looming over your head. You are essentially penalized for stepping away because the activity metrics do not change based on your availability. This creates a cycle of burnout where we are never truly able to disconnect, as the workload and the metrics simply pile up in your absence. It is also frustrating to see LinkedIn talking heads from the senior leadership team post about culture and strategy when the internal reality is a constant push for unsustainable metrics that do not provide our customers with any real value and team morale is at an all-time low.