Mixed Experience with Growth and Leadership - Anonymous employee HubSpot Employee Review

2.0
May 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are strong, supportive colleagues across teams, and the environment can offer opportunities to take on meaningful work and build experience. Collaboration at the peer level is a highlight, and many employees are willing to help each other succeed.

Cons

There are conversations about growth and moving into new roles, but it’s not always clear how those decisions actually get made. Sometimes positions seem to be filled without much visibility into the process, which can leave people unsure about what they’re working toward. Pay increases have been pretty minimal, and it’s hard not to notice that, especially given the current market. It can make it tough to feel motivated or see a long-term path here. The overall tone from leadership can feel pretty focused on what’s going wrong or what needs fixing. While that’s important, it would help to also hear what’s going well and where the team is heading. There are also times where it feels like opportunities and recognition aren’t always spread evenly, which can be frustrating.

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5.0
Apr 30, 2026
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Pros

HubSpot is a great product especially with all the addons

Cons

Need better training into each hub.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Positive Culture: The people and immediate team members are genuinely kind, collaborative, and supportive. Work-Life Flexibility: A true 100% remote work environment that offers great day-to-day flexibility. Solid Perks on Paper: The benefits package explicitly includes an unlimited PTO policy.

Cons

The "Unlimited PTO" Trap: While the company advertises unlimited PTO, it is impossible to take without penalty. If you take time off, you are still strictly required to make up every single call you missed while you were gone to hit your monthly metrics. Declining Direction & High Turnover: The company has faced a very rough year and is heading in the wrong direction. Morale is incredibly low, and talent is actively draining from the organization—several people are resigning entirely, going on medical leave due to stress, or desperately trying to transfer to different internal teams. Unrealistic, Extreme CSM Metrics: Customer Success Managers are being pushed to the brink by unattainable, rigid KPIs. The role has shifted from strategic relationship management to a high-volume, transactional grind. Current monthly expectations include: 80 calls per month 76% connected call rate for low-usage accounts 50% engagement rate required for at-risk accounts Stagnant Compensation: Despite the extreme increase in workload, micromanagement, and pressure, the annual raise for CSMs this year was under 2%, which fails to align with basic cost-of-living adjustments.

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