Different Perception - Customer Success Manager LinkedIn Employee Review

3.0
Jan 31, 2018
Recommend
CEO approval
Business Outlook

Pros

LinkedIn knows what they are doing when it comes to benefits. I have worked at other tech companies and I can say that this company spoils their employees with some really great perks and there are a few things I like about working here such as: -Amazing health insurance for my family -PerkUp credit to be used annually on a number of pre-approved items (gym membership, massages, child care, home cleaning) -Free breakfast/lunch/snacks -Opportunities to travel (if that's your thing) -Women in management positions -Working for a well respected brand -Discretionary time off -Awesome maternity/paternity leave policy -Pay is above average

Cons

The downside of working at LinkedIn is that I quite literally have to sacrifice my work/life balance and sanity for the perks mentioned above. -Onboarding did not prepare me at all to work at LinkedIn or my role -Very little training for new hires. You are thrown in and expected to just figure it out. -Poor communication across teams in multiple offices -Long hours (although they will blame it on your lack of time management) -My particular team is incredibly difficult as a working parent -DTO is nice but missing days does nothing but hurt you -Even when I am not working, I'm constantly stressed about work -Everyone made a big deal about InDays when I started as a day that you can take off and focus on the theme of the month but my team does not participate. -My role is more of a sales position than a customer success position -Doesn't feel like there are many opportunities in the Chicago office to grow The culture on my team is very different than what I have heard at large at LinkedIn, which is unfortunate, as I feel like I have a very different perception of the company. From my first week of training, I felt that coming here was a mistake because I was forgotten about and not prepared to do my job. I left a very enjoyable job that did not pay as well to come to LinkedIn and it feels like I have given up my peace of mind for more money. Not a great feeling.

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5.0
Jun 9, 2026
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Pros

Excellent work life balance and great kind of environment

Cons

There is a lot of pressure on deliverables

4.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

LinkedIn has a strong engineering culture, smart and supportive teammates, and meaningful product impact at a large scale. I have had opportunities to work on complex systems, collaborate with experienced engineers, and learn from cross-functional partners across product, design, data, and infrastructure. The benefits, flexibility, and internal learning resources are also strong.

Cons

Because the organization is large, decision-making can sometimes be slow, and priorities may shift before projects fully mature. Promotion expectations can feel different across teams, and the number of meetings can make it harder to protect deep-focus engineering time. Cross-team ownership is not always as clear as it could be.

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