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      SailPoint Technologies

      Engaged Employer

      SailPoint Technologies reviews

      Supportive team, but feels like a ticket farm - Senior Customer Support Engineer L5 SailPoint Technologies Employee Review

      4.0
      May 22, 2026
      Senior customer support engineer l5
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very supportive team and company. Managers are very ready to assist and ensure you are taking time off when needed. Company outlook is pretty good internally, and all teams are working together to meet the business' goals.

      Cons

      Feeling more and more like a ticket farm. We push customer to utilize paid Services more than provide them information directly via Support. This is more-so driven by the low hire rate compared to turn over and long training times - meaning the team feels the load a lot more when one person leaves.

      Explore other reviews about SailPoint Technologies

      5.0
      Jun 12, 2026
      Digital sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Incredible company with awesome people and the most compelling product offering in the agentic AI governance market, which is set to become a tidal wave of demand. There is not a better company in the world to join right now.

      Cons

      None, join if you can.

      5.0
      Jun 12, 2026
      Digital sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Opportunity for growth and building a career for yourself -Company culture -WFH -Leadership who genuinely cares about your professional growth, as well as your personal growth (example: making sure your goals that you've set for yourself are within reach and are achievable) -In-depth enablement and endless resources -Benefits

      Cons

      -The commission structure for the DSR role could be better. -The DSR org could benefit from more funding so that we have more opportunities to attend important meetings with our prospects and customers, alongside our sales/account team.

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