I'm here Part Time, just for the flight benefits. - Passenger Service Agent Unifi Employee Review

2.0
May 29, 2019
Recommend
CEO approval
Business Outlook

Pros

flight benefits - limited but still available

Cons

Lower priority than ALL Delta mainline when traveling, regardless of your date of employment. Since Delta sold their majority, new hires get s4 (lower) priority flight benefits and NO ZED travel. Those already with the company have their ZED fares limited to Jet Blue, Hawaiian Air, WestJet & Southwest. No buddy passes, health care coverage is extremely expensive. High turnover, equipment always seems broken and takes a long time to get fixed, lack of structure and policies, lack of formal training. NO RAISES...at all! We are the "red headed step child of Delta" despite being held to the same high standards. We also now are being taxed on all our flights through imputed income - the yield fare is being added to our salary and taxed on our paychecks. Thankful I don't need this job to provide for my family, just here for the flight benefits, as limited as they are.

Explore other reviews about Unifi

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company! Love the team and enviorment

Cons

No cons for me to speak on

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Unifi Response
1w
Our goal is to create a great work environment. We are thrilled you’ve had a positive experience with Unifi.
1.0
Jun 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

No pros to working at Unifi. The Airport is beautiful and people are great. Unfortunately the employees work very hard for little pay and support from Unifi.

Cons

The company has significant internal issues that are not adequately addressed by Human Resources. There appears to be a culture of covering up problems rather than resolving them transparently. Leadership seems more focused on employee retention metrics and maintaining appearances with the airlines they serve than on addressing serious workplace concerns and holding individuals accountable. One of the most concerning examples was the handling of a manager who allegedly inappropriately harassed employees over a period of years. Despite ongoing concerns, meaningful action was not taken for years.. Situations like this create an environment where employees lose trust in leadership and feel that workplace misconduct is not taken seriously. This company should prioritize employee safety, accountability, and ethical management. Addressing serious concerns promptly and transparently is essential to retaining good employees and fostering a healthy workplace culture.

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Unifi Response
4d
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We encourage you to reach out to unifiservice.com/contact for further support.
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