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      Vitalant

      Engaged Employer

      Vitalant reviews

      Nice pay, but toxic culture and poor management - Medical Laboratory Technologist I Vitalant Employee Review

      1.0
      May 23, 2026
      Medical laboratory technologist i
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay was nice and some of the coworkers were great to work with.

      Cons

      It’s a for profit company hiding behind a non profit mask. They don’t care about their employees or the patients they’re supposed to care for. The coworkers I worked with directly in my lab were amazing, but the people in the reference lab were extremely rude. Heaven forbid you call the reference lab on a Saturday and the on call tech has to come in to work on a stat sample. You instantly become their verbal punching bag, especially if you interrupted their grocery shopping. Policies change randomly and nobody bothers communicating anything properly. We used to get 5.25 hours of PTO every two weeks, then they changed it to 3 hours of PTO. If 1st shift is short staffed, they constantly pull people from 2nd and 3rd shift, leaving those shifts short too. But when 2nd or 3rd shift is struggling, nobody from 1st shift ever stays to help. People also get fired out of nowhere, then they turn around and hire less qualified friends and family members to work in the lab. They’ll fire someone with degree in medical laboratory science and who has been there for 3 years claiming they “don’t meet minimum requirements,” then hire the director’s friend with a computer science degree a week later.

      avatar
      Vitalant Response
      3w
      Thank you for sharing your feedback and for your years of service supporting our mission. We’re glad to hear you had positive experiences with some of your coworkers and found the work meaningful. We recognize the importance of strong communication, consistent leadership support, and a respectful work environment across all teams and shifts. Feedback like yours helps provide insight into areas where we can continue improving the employee experience. We encourage employees to raise concerns directly with leadership or HR so they can be appropriately reviewed and addressed. We wish you the best in your future endeavors.

      Explore other reviews about Vitalant

      5.0
      Jun 1, 2026
      Phlebotomist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun team to work with

      Cons

      None at this time, thanks

      avatar
      Vitalant Response
      1w
      Thank you for your review and for being part of the Vitalant team for more than eight years. We are happy to hear that your team helps make Vitalant an enjoyable place to work. The dedication, collaboration, and support our employees provide each day are essential to our mission and the patients who rely on us. Thank you for your continued commitment and for the impact you make. Your contributions are vital.
      1.0
      Mar 7, 2026
      Donor outreach coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, remote, offers PTO although not very much (about 5 hrs every pay period).

      Cons

      If you end up on work force's bad side they will push you out. You'll be placed on lists that do not generate appointments to ruin your stats so they can terminate you. Clear and obvious that there is favoritism as there are team members who make 15-20 appointments a day while everyone else is averaging about 5-8 per day. You can literally see that certain people are on active lists that generate way more appointments than everyone else. I expressed my frustrations to my supervisor multiple times and nothing changed. Regardless of which list you are on, you are looking at 400+ calls a day. There is no vacation time, only very limited PTO. Up until this year, there was no sick policy and any time off for illness had to be taken from PTO, after running out you'd be hit with occurrences. All-around horrible leadership that expects way too much from their staff without doing much to help you succeed. Not worth it, find something else. Pay is also not great. Donors are also called way too often and they are always upset when agents reach out them because they feel harassed.

      2
      avatar
      Vitalant Response
      1mo
      Thank you for taking the time to share your experience. We’re glad to hear there were aspects of the role you valued, including the flexibility and benefits offered. At the same time, we’re concerned to hear about your experience related to workload, communication, and perceived fairness within the team. We strive to create an environment where expectations are clear, processes are consistent, and employees feel supported in their success. Feedback like yours is important as we continue to evaluate and improve the employee and donor experience. You are welcome to reach us directly if you would like to provide more feedback. Thank you again and we wish you the best.
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