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      USHEALTH Group

      Engaged Employer

      USHEALTH Group reviews

      2.9

      43% would recommend to a friend

      (245 total reviews)

      Troy McQuagge

      70% approve of CEO

      35% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.2

      Culture & values

      3.2

      Senior management

      3.1

      Compensation and benefits

      3.1

      Career opportunities

      2.6

      Work/Life balance

      USHEALTH Group has an employee rating of 2.9 out of 5 stars, based on 245 company reviews on Glassdoor which indicates that most employees have an average working experience there. The USHEALTH Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      245 reviews
      1.0
      Jan 11, 2018

      THEY SENT ME A $25k NOTICE TO PAY!

      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Entrepreneurship is in my blood, I felt this company was a great way for me to do my own thing.

      Cons

      This company does provide a genuine opportunity to make money. HOWEVER, the product is BAD BAD BAD. I understand the product is for "healthy" people but it's virtually unusable - try sleeping at night knowing you sold someone a product that is garbage and making thousands of dollars off of them. The voicemails I received from unhappy clients at their doctors office or hospitals unable to get benefits paid still gives me the chills. I haven't worked for USHA for a year and I'm still terrified to answer calls, I still let it go to voicemail first. It's that bad. Some months I made 15k - but my stress level was HIGH, I was so unhappy, scared, worried someone would get sick and sue me because they misunderstood my sales pitch. I was emotionally and physically ill from the amount of stress selling bad products was doing to me. I bet you're thinking, wow how could she be stressed making 15k??? I'll tell you, the money isn't yours. These are advances, which is very familiar to me, as I've been in the insurance business for many years, and doesn't bother me. Except, the product is SO BAD that anyone that uses it WILL cancel it. If you're not familiar with a chargeback, it's when someone cancels and the money gets taken out of your paycheck from the advance you were give previously. That's all fine, I've been in the industry for many years, this isn't new to me. When you're selling a legitimate product and you have steady sales, chargebacks are no big deal. Here's the problem, you can never quit working for them. EVER. You know why? The second you stop selling and your account isn't accounting for the chargebacks you start going negative and they will hold you accountable for this after you stop working for them! So, obviously when I quit - no sales and commissions were coming in but chargebacks were occurring like crazy because the product is so bad no one in their right mind would keep it. That doesn't stop them from accounting for that loss of revenue. They sent me a bill a few months ago for $25,000 to pay to USHA in cancelled insurance. Basically, you can never ever quit because you need to keep pumping sales to even out the cancellations.

      avatar
      USHEALTH Group Response
      8y
      As always, thank you for your comments. As I read though your text...I noted a few things. 1) - You don't seem to like our products. In fact, you don't seem to think they are legitimate. Yet, each of our products has been filed and was approved by the Insurance Regulators in every state in which we do business. I'm not sure how a product can be any more legitimate than that. 2) - You don't answer your phone for fear that it's a customer who misunderstood your sales pitch. I assume this is the sales pitch you say that you created for yourself, because as you stated "the sales pitches they teach you to do are so awful and out of touch". Am I correct? Perhaps this is a good example of why we teach our agents to use only company-approved sales materials...to ensure honesty and transparency in our sales and complete understanding on the part of our customers. 3) - You seem to be upset that you received advances on commissions (a loan which is collateralized by the premiums paid on the business you placed with our company). Advances help new agents put money in their pockets as they are getting their business built. Without advances, they would likely struggle to pay their monthly bills in the early stages of their careers. Given your years of experience in this industry, I'm sure you are also aware that you can elect to stop receiving advances at any time and be paid straight commissions on your business...thereby removing indebtedness. 4) - As for that age thing you mentioned...we're a company that does not discriminate. We are proud of the fact that we have agents and leaders of all ages, ethnicities, religious beliefs, backgrounds and education...all working together...caring for one another...and thriving in their business. We believe in diversity and we are not inclined to change our position on that front. We also believe in the agent's right to self-determination. We provide an opportunity and an environment that allows every agent to determine their own level of success. Based on your comments...it appears that you have determined yours. In the end, I would encourage anyone who reads this post to take a look at our opportunity for yourself...then decide if it's the right opportunity for you. Again, thank you for your comments and please accept my best wishes for your future success.
      1.0
      Mar 20, 2019

      Tread Lightly

      Advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Told you're able to work your own hours, positive atmosphere, managers are very supportive, paid in advance for underwritten sales. GREAT product, which is why I stayed as long as I did.

      Cons

      TONS of inaccurate info given throughout the hiring process.. You're originally told you can choose your hours, but then managers harass you to be there 8am-8pm and weekends. They promote work/life balance as a benefit, but it's a complete misconception. To make a decent living (40K/year) you pretty much have to stay chained to your computer waiting for a new lead at all times. They don't disclose that it will take several months to make any money at all, so you need to have a fantastic savings or someone else to support you. You pay $100 per month for the "company provided leads." You have to make 400 dials a day on average to make a sale, and most the leads are angry people who are sick of their phone being blown up. You better be able to handle being screamed and cussed at! They're well aware of the astronomical turnover rate, so their first goal is to get as many of your friends and family members as clients. That way when you leave they're still benefiting off you. Several morally questionable Marketing strategies being used by upper management and top company producers via Nextdoor, Facebook, etc. Underwriting is extremely tedious and frustrating for the clients and agents. You'll rarely get the same answer twice to a question, because the representatives are all on a different pages and don't know company policies well enough. With businesses and families especially, it can sometimes take months to get an approval decision.

      avatar
      USHEALTH Group Response
      7y
      Thank you for your comments and perspective. As you were informed during the initial orientation, the USHA opportunity is offered via independent contract. As such, agents are free to choose the time...manner and means by which they will fulfill their responsibilities under the contract. Sales leaders encourage agents to utilize their time wisely...in order to achieve success. You indicate a need to remain "chained to a computer" in order to make a decent living. As an independent contractor, have you considered all the manner and means by which you can conduct your business...besides being chained to a computer. I believe you may be pleasantly surprised by trying other ideas such as getting out and speaking to people in your local community. The point of the matter is this; to be successful...you need to speak to people. The manner and means by which you accomplish this need...is your choice to make. As I've stated in previous comments...sales of any kind...is hard. We appreciate the fact that you thought enough of this opportunity to try it. We'd love to help you succeed here. Ultimately though, the choice is yours to make. If you would like to further discuss you situation, please email me at bill.shelton@ushadvisors.com.
      5.0
      Feb 29, 2020

      Great place to work

      Customer service analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great salary and benefits. Company always treating the employees like family.

      Cons

      Too much emphasis on number of calls vs the quality and satisfaction of the members.

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      ReviewsUSHEALTH Group reviews

      Glassdoor has 313 USHEALTH Group reviews submitted anonymously by USHEALTH Group employees. Read employee reviews and ratings on Glassdoor to decide if USHEALTH Group is right for you.